If you have received a defect or broken item or if you want to exchange your product or ask for a refund from the vivascandinavia.com web shop, you will need to send the item(s) back to us.
Please fill out the return form with the reason why you are returning the item(s). To start the return process please send the return form in an e-mail to email@example.com. Please use the subject line ”Return” in the e-mail.
Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
We will then contact you for the arrangement of the return shipment. We do require the parcel to be sent by recorded delivery, as there is an electronic track & trace available.
Include the filled-out return form in the package when the items are returned. If the return is a defect or broken item, then please also attach images to show the problem.
Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt.
Address: VIVA Scandinavia, Stuifzandstraat 31, 3900 Overpelt, Belgium
We only provide free returns for broken or defective items. We do not provide free returns for exchanges or refunds or for unsuitable items. Items that have been used and become faulty after the purchase are not refundable.
Once we have received the parcel your return will be processed. Please be advised all refunds can take up to 14 working days to process. After we have processed your refund, you should expect to receive your refund within 28 working days. A confirmation e-mail will be sent once your return has been refunded.
We will consider the overall condition of the product returned prior to making a refund.
What is the warranty coverage period for my teapot?
As we strive for our customers to always be satisfied, VIVA Scandinavia offers a 2-year warranty against manufacturing defects. All you have to do is bring the product and receipt back to the shop where you bought it. Alternatively, you can contact VIVA Scandinavia by email or Facebook. We will always do our very best to help you!
Who do I contact when I have a complaint about a Viva Scandinavia product?
You can take the product and its proof of purchase back to the shop where you bought it or contact us through Facebook or by Email.
Can I acquire spare parts of Viva Scandinavia products?
Yes, various parts such as lids, knobs, handles can be acquired by contacting us through Facebook or by Email.
Where can I buy Viva Scandinavia products?
You can buy Viva Scandinavia products online at viva-scandinavia.com or at the better specialist tea shops, cookery shops, and department stores. Please check our website for more information under section “where to buy”.
Which markers can you use on our Andy/Lauren/Emma/Christina Cups?
Any marker will do: Regular pen, ballpoints, and whiteboard markers are best to use.
Can you put our teapots on a stove?
Yes, you can.
Can you put our teapots on a gas stove?
Yes, you can.
Can I pour boiling water over the cooling gel ice cubes carafe?
Yes, you can.
Can I put all Viva Scandinavia items in the microwave oven?
No. You cannot put double-walled glass, nor items with steel in the microwave oven.
Can you put our products in the dishwasher?
Our porcelain items without cork: yes, you can. (Including the Nicola range).
Our porcelain items with cork: hand-wash foamy bath only.
Our glass items without double wall: yes.
When it is double walled hand-wash foamy bath only.
All lids in wood and cork cannot go into the dishwasher: Damped cloth cleaning only.